Our Policies

Our Policies

Cancellation Policy
From the time you provide your credit card payment for the nonrefundable deposit, it is completely nonrefundable, no exceptions. If you cancel within 48 hours of the pick-up time for your reservation, your card may be billed up to 100% of the total charges for the reservation that was held for you.

Credit Card Policy
All reservations require a major credit card on file. This credit card serves for all charges incurred as a result of services rendered. This card will guarantee the reservation with a nonrefundable deposit, services rendered, and any additional damages or pertinent charges. All sales are final and not subject to a refund.

Service Fee Policy
Limo industry standard 20% service fee will be added to all reservations. 



Payment Policy
If for any reason services are not paid in full within 24 hours of the reservation, an immediate $50 declined nonpayment fee will be assessed. For every 7 days there is an outstanding balance, a $25 late fee will be incurred. After 14 days, the outstanding balance and ongoing late fees will be turned over to collections for remittance. You will then be responsible for all fees, including, but not limited to services rendered, late fees, damages, gratuities, any legal fees, court costs, legal counsel and interest incurred.

Damage Policy
Client is to leave all items that belong to the service provider will remain inside the vehicle in its original condition. Client will be held liable for any damages caused to the vehicle by the fault or negligence of client, its agents, employees or guests.

Smoking Policy
All vehicles are non-smoking. Any smoking in the vehicle will result in a minimum fee of $350 to the credit card on file, and services terminated without refund immediately.

Alcohol Policy
Indiana law prohibits minors to consume alcohol; therefore, client agrees that any persons under 21 years of age are not to consume any alcohol while using DB, whether consumption is inside or outside the vehicle. Proper identification is required at all times for all passengers.

Lost Items Policy
DB is not responsible for items left in the vehicle, nor lost or stolen items at any time during or after charter. Please be sure to inspect the vehicle carefully before you exit to ensure you have all of your belongings. As a courtesy to our clients, we will make any effort to locate your reported “lost” items or inform you if we come across an item that was left behind. We will send lost items to you at your own expense. You may also pick up the item from our office.

Illegal Substance Policy
No illegal drugs are allowed, if such substance is found during or after the provided service, Client is willing to relieve DB, the chauffeur and its owner(s) of all responsibility. Client will not allow DB or its owners to be liable for any unlawful act that party might engage in. Client is responsible for not allowing anyone within the rental party, associates, or self to carry or use illegal substances while obtaining service from DB.

Photo / Video Policy
Clients may request the chauffeur to assist in taking photographs or videos while on charter, however there are not any cameras or video cameras in the back of the partitioned area. Client authorizes and transfers copyright to DB of these images or film to be used in print or electronically. It may contain all surroundings, my person, or anyone in the rental party for lawful purpose, such as publicity, illustration, social media, advertising, and web content.

Parking & Tolls
All tolls, parking, and other fees are the responsibility of the chartering group.

Transfer Service (NOT Hourly Charter)
Point to Point, One Way Transfer Service, To Airport, From Airport, To FBO, From FBO is just that. A one way nonstop transfer. This ONLY applies if your service type is listed as such service or contains . This does not apply to hourly charters where the chauffeur is dedicated to your group for an allotted amount of time. The vehicle arrives at a pre-arranged time, loads within 15 minutes, and provides one way nonstop transportation. If the schedule allows for the vehicle and chauffeur to wait more than 15 minutes, additional charges will be incurred. There are no additional stops or drops. One pick up location and one destination. Roundtrip service will offer the exact same for a reverse trip; must be pre-arranged and approved by management.

Clean Up Policy
Confetti, glitter, feather boas, or other similar items that cause unnecessary mess will be charged $75. As a result of an individual getting sick, excessive spillage, or excessive uncleanliness a minimum fee of $350 per incident will be charged to the credit card on file.

Service Termination Policy
Chauffeur has the right to terminate service without refund if the driver and/or vehicle are subjected to dangerous or unsafe conditions caused by client, its agents, employees, or guests, or if the driver feels conduct of client or associating parties is unsuitable. At the driver’s sole discretion, passenger(s) may be removed from the vehicle or reservation if any need be.

Decoration Policy
We offer optional decorating packages that can be customized to fit your event. We do not allow any person to decorate, attach, or attempt to modify the appearance of the vehicle, inside or outside.